Right of Withdrawal / Model Withdrawal Form

Consumer right of cancellation/withdrawal (§13 BGB, the German Civil Code)

 

Consumer in the sense of § 13 BGB is every natural person who concludes a legal transaction for purposes which can be attributed predominantly neither to his commercial nor his independent professional activity.

 

Reasons for the non-existence and for premature expiration of the right of cancellation:

 

The right of cancellation in distance selling does not exist:

 

- For delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

- In the case of delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.

- For the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

- In the case of the supply of alcoholic beverages whose price was agreed upon when the contract was concluded, but which can be supplied no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control.

 

Attention: only the German consumer right of cancellation is legally binding.

 

 

The right of cancellation in distance selling expires prematurely:

 

- In the case of delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

- In the case of delivery of goods, if they have been inseparably mixed with other goods after delivery due to their nature.

  • In the case of delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

 

I. Cancellation policy for deliveries of goods

 

Right of cancellation

 

You have the right to revoke this contract within fourteen days without giving reasons.

 

The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

 

To exercise your right of cancellation you must

 

Global-Village - home of Palmen24.de

Owner Marco Giese

Simplonstraße 14

D-10245 Berlin

Phone: +49 (0) 30-294 22 99

Fax: +49 (0) 30-291 47 48

Email: info@palmen24.de

 

inform us by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel the contract. You may use the attached model cancellation form, which is not mandatory.

 

In order to comply with the cancellation period, it is sufficient to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

 

Consequences of cancellation

 

If you cancel this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

 

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.

 

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

 

II. Cancellation policy for Services

 

Right of cancellation

 

You have the right to revoke this contract within fourteen days without giving reasons.

 

The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.

 

To exercise your right of cancellation you must

 

Global-Village - home of Palmen24.de

Owner Marco Giese

Simplonstraße 14

D-10245 Berlin

Phone: +49 (0) 30-294 22 99

Fax: +49 (0) 30-291 47 48

Email: info@palmen24.de

 

inform us by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel the contract. You may use the attached model cancellation form, which is not mandatory.

 

In order to comply with the cancellation period, it is sufficient to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

 

Consequences of cancellation

 

If you cancel this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

 

If you have requested that the services should commence during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you notify us of the exercise of the right of cancellation in respect of this Agreement compared

to the total amount of services provided under the Agreement.

 

III. Cancellation form

 

If you want to cancel the contract, please fill out the following form and send it back to

 

by mail: Palmen24,Simplonstraße 14, D-10245 Berlin

or by fax: +49 (0) 30-291 47 48

or by email: info@palmen24.de

 

I/we (*) cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

 

ordered/received goods:

 

Ordered on (*)/received on (*):

 

Name of the consumer(s):

 

Address of the consumer(s):

 

Signature of the consumer(s) (only in case of paper notification):

 

Date

 

(*) Delete as applicable.