Your privacy at Palmen24.de
☀ Our privacy policy ☀
Thank you for your interest in our website. The protection of your personal data is very important to us. Below we will inform you in a transparent and understandable way, including about the data collection and its scope, what your data is used for and what rights you have.
You have the right to receive information about the origin, the recipient(s) and the purpose of your stored personal data at any time free of charge. You also have the right to request the correction, blocking or deletion of this data. If you have any questions about this or data protection, you can contact the person responsible for data processing at any time. The person responsible for data processing is named under point 1 of this data protection declaration. You also have the right to lodge a complaint with the responsible supervisory authority. Your rights in detail and detailed explanations can be found under point 6 of this Privacy Notice.
Your data will be collected, stored and processed in compliance with the relevant legal regulations. Personal data are all types of data that can be used to identify you as a person.
Attention: only the German privacy policy is legally binding
1. Who is responsible for data processing?
In the sense of the German Regulation (Datenschutz-Grundverordnung - DSGVO) and other national data protection laws of the member states as well as other data protection regulations, the responsible body is a natural or legal person who alone or together with others about the purposes and means of processing personal data (names, contact details etc.)
Responsible for data processing on this website is:
Marco Giese
Simplonstraße 14
10245 Berlin
- Germany -
phone: +49 30 294 22 99
Email: info@palmen24.de
2. Which data is collected and processed on our website?
2.1. Automated acquisition of data:
Whenever our website is called up, our system automatically records data and information from the computer system of the calling computer, the so-called server-log-files. These data are partly technically necessary to display our website. It is not merged with data from other sources. The following data is collected:
- The pages called up
- Browser types and versions used
- The operating system used by the accessing system
- The website from which an accessing system accesses our site
- The date and time of access to the site
- The Internet service provider of the accessing computer
- The Internet Protocol address (IP address) used
The legal basis for data processing is Art. 6 Para. 1 letter f of the German Regulations, the Datenschutz-Grundverordnung (DSGVO) which enables us to process data in case of a legitimate interest. Our legitimate interest in this case is the reliable and error-free functioning of our website. This data will not be processed in any other way.
2.2. Collection of personal data
2.2.1. Data collection and processing when opening a customer account and during contract processing
If you open a customer account on our website, this is done voluntarily. Registration is not a prerequisite for the conclusion of a contract. Data is only collected to the required minimum extent, the mandatory data can be recognized by the correspondingly marked input fields. The deletion of the customer account is possible at any time and free of charge. If you wish to delete your account, please contact the person responsible for data processing. This person is named under point 1 of this privacy notice.
We will use your data only for the purpose for which you have registered or for contract processing. The legal basis for data processing is Art. 6 para. 1 lit. b of the German Regulations, the Datenschutz-Grundverordnung (DSGVO), which enables us to process data if this is necessary for the fulfilment of a contract with you or for the implementation of a pre-contractual measure.
The customer data collected will be blocked after completion of the order, after termination of the business relationship or after deletion of your customer account and deleted after expiry of storage periods under tax and commercial law, unless you have consented to further use of your data.
2.2.2. Data collection and processing when using our email address or contact function
In case of emails or messages via the contact form, we store your data until the processing of your message is completed. The mandatory data in the form of the contact form, are to be recognized by the accordingly marked input fields. The data will be used exclusively for the processing of your request, after completion of the processing your data will be deleted. The legal basis for data processing is Art. 6 Para. 1 lit. f of the German Regulations, the Datenschutz-Grundverordnung (DSGVO) , which enables us to process the data in case of a legitimate interest. In this case, our legitimate interest is to answer your message or process your request.
2.2.3. Newsletter function, data processing and revocation possibility.
2.2.3.1. You have subscribed to our newsletter:
If you subscribe to our free newsletter, data from the registration mask will be transmitted to us. The mandatory data can be recognized by the correspondingly marked input fields and is limited to the required minimum (email address). For the processing of your data, consent will be obtained during the registration process and reference will be made to this privacy policy. The legal basis for data processing is Art. 6 para. 1 lit. a of the German Regulations, the Datenschutz-Grundverordnung (DSGVO), which enables us to process the data if you have consented to the processing.
The data will not be passed on to third parties, but will be used exclusively for sending newsletters. The subscription to the newsletter (your consent) can be revoked at any time for the future. To revoke your consent, there is a link in every newsletter to unsubscribe from the newsletter, but optionally the unsubscription can also be done directly via our website. The wish to unsubscribe from the newsletter can of course also be directed to the person responsible for data processing. This person is named under point 1 of this data protection declaration. After cancellation of the newsletter subscription, the data will be deleted, unless you have agreed to a further use, or we reserve the right to a further use (as explained below under 2.2.3.2), which is legally permitted.
2.2.3.2. When we send a newsletter to our existing customers
If you have purchased goods or services on our website and have entered your e-mail address, we may use this to send you a newsletter, unless you have objected to this. In such a case, the newsletter will only be used to send direct advertising for similar goods or services from our range. The legal basis for sending the newsletter as a result of the sale of goods or services is § 7 para. 3 UWG. The legal basis for data processing is Art. 6 Para. 1 lit. f of the German Regulations, the Datenschutz-Grundverordnung (DSGVO), which enables us to process the data in case of a legitimate interest. Our legitimate interest in this case is to send you personalised advertising. You can object to the use of your data for this purpose at any time with effect for the future. To object, please contact the person responsible for data processing. This person is named under point 1 of this privacy notice.
2.3. Forwarding of data to third parties for the fulfilment of the contract
2.3.1. Forwarding to shipping service providers in general and to credit institutions
For payment transactions and, if applicable, for the delivery of goods, we pass on personal data to service providers (third parties) to the required minimum extent, insofar as this is necessary for the execution of the contract.
If we pass on your data to a shipping service provider (such as DHL, DPD, UPS Hermes or GLS), the legal basis for this is Art. 6 para. 1 lit. b of the German Regulations, the Datenschutz-Grundverordnung (DSGVO), which enables us to process the data if this is necessary for the fulfilment of a contract with you or for the implementation of a pre-contractual measure.
If we pass on your payment data to the commissioned credit institution, the legal basis for this is Art. 6 para. 1 lit. b of the German Regulations, the Datenschutz-Grundverordnung (DSGVO), which enables us to process the data if this is necessary for the fulfilment of a contract with you or for the implementation of a pre-contractual measure.
2.3.2. Passing on of email address and/or telephone number to shipping service providers
On our website you have the choice to consent to the disclosure of your email address and/or telephone number to enable the selected shipping service provider to announce or arrange delivery with you. In the following, we inform you about which data will be passed on to which shipping service provider and on the basis of which legal situation this is done:
2.3.2.1. GLS
If your goods are delivered by the shipping service provider GLS and you have expressly agreed to the forwarding of your e-mail address during the ordering process, it will be forwarded to GLS (General Logistics Systems Germany GmbH & Co. OHG, GLS Germany - Straße 1 ? 7, 36286 Neuenstein, Germany) to announce the delivery or to coordinate the delivery date. The legal basis for data processing is Art. 6 para. 1 lit. a of the German Regulations, the Datenschutz-Grundverordnung (DSGVO), which allows us to process the data if you have consented to the processing. If you do not consent to the forwarding of your email address, the data will be delivered in accordance with the conditions of paragraph 2.3.1 of this privacy policy. An announcement of the delivery, or a coordination of the delivery date, by GLS is then not possible.
A given consent to the use of data can be revoked at any time for the future. For this purpose, please contact the person responsible for data processing (this person is named under point 1 of this data protection declaration), or the delivery service provider directly.
2.3.3. Payment service provider
On our website you have the choice between different payment service providers. In the following, we inform you about which data will be passed on and on the basis of which legal situation this is done:
Payment for our products is made in advance via the following payment service providers or cash on delivery.
2.3.3.1. PayPal
Our website allows payment via PayPal. Provider of the payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.
If you pay with PayPal, the payment data you entered will be transmitted to PayPal.
The transmission of your data to PayPal is based on art. 6 para. 1 lit. a DSGVO (consent) and art. 6 para. 1 lit. b DSGVO (processing for the performance of a contract). A revocation of your already given consent is possible at any time. Data processing operations in the past remain effective in the event of revocation.
2.3.3.2. Klarna
Our website allows payment via Klarna. The payment service is provided by Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden.
When paying with Klarna (Klarna checkout solution), Klarna collects various personal information from you. Details can be found in Klarna's privacy policy at: https://www.klarna.com/de/datenschutz/.
Klarna uses cookies to optimize the Klarna checkout solution. This optimization constitutes a legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO. Cookies are small text files that your web browser stores on your end device. Cookies from Klarna remain on your terminal device until you delete them. Details on the use of Klarna cookies can be found at: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.
The transmission of your data to Klarna is based on Art. 6 para. 1 lit. a DSGVO (consent) and Art. 6 para. 1 lit. b DSGVO (processing for the performance of a contract). A revocation of your already given consent is possible at any time. Data processing operations in the past remain effective in the event of revocation.
2.3.3.3. immediate bank transfer (Sofortüberweisung)
Our website allows payment via "instant bank transfer." Provider of the payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany.
With the help of the "Sofortüberweisung" procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin to fulfill our obligations.
When paying by "Sofortüberweisung", your PIN and TAN are transmitted to Sofort GmbH. The payment provider logs into your online banking account, automatically checks your account balance and makes the transfer. An immediate transaction confirmation follows. Your turnover, the credit limit of your overdraft facility and the existence of other accounts and their balances are also automatically checked after logging in.
In addition to PIN and TAN, the transfer to Sofort GmbH also includes payment data as well as data about your person. The personal data includes first and last name, address, telephone number(s), e-mail address, IP address and, if applicable, other data necessary for payment processing. There is a need for this data transmission to determine your identity beyond doubt and to prevent fraud attempts.
The transmission of your data to Sofort GmbH takes place on the basis of art. 6 para. 1 lit. a DSGVO (consent) and art. 6 para. 1 lit. b DSGVO (processing to fulfill a contract). A revocation of your already given consent is possible at any time. Data processing operations in the past remain effective in the event of revocation.
Details of payment by instant bank transfer can be found at: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.
3. What are cookies and which data are processed?
3.1. Cookies that are set by our website
Our website uses so-called cookies. Cookies are text files that are stored on your computer in the Internet browser or by the Internet browser. We use cookies to make our website more user-friendly for you. Some elements of our website require that the calling browser can be identified even after a page change. For example, to store and transmit the items in your shopping cart or your login information. Most of the cookies we use are so-called "session cookies", which are automatically deleted when the browser is closed. Some cookies remain stored on your device and enable recognition the next time you visit the site. The legal basis for data processing is Art. 6 para. 1 lit. f of the German Regulations, the Datenschutz-Grundverordnung (DSGVO), which enables us to process data in the event of a justified interest. In this case, our legitimate interest is to offer you a technically error-free and functionally optimised website.
If we store other cookies (e.g. from partner companies or to analyse your surfing behaviour) on your device, we will provide detailed information about this in the following.
You can set your browser so that you are informed about the setting of cookies and then allow these cookies only in individual cases. You can also generally exclude the acceptance of cookies or accept them only in certain cases. You can also set your browser so that cookies are deleted after closing the browser window. Please note that if you do not accept cookies, the range of functions of our website may be restricted.
3.2. Comment functions on our website
Are not used by us.
3.3. Web Analysis/Marketing
3.3.1. Google Analytics
We use the analysis tool Google Analytics on our website. The provider of this analysis tool is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". Cookies are small text files that are stored on your computer and thus enable an analysis of your use of the website. This analysis data is usually transferred to a Google server in the USA and stored there.
The legal basis for data processing is Art. 6 Para. 1 lit. f of the German Regulations, the Datenschutz-Grundverordnung (DSGVO), which enables us to process the data in case of a legitimate interest. In this case, our legitimate interest is to analyse user behaviour in order to optimise our offer and advertising.
We would like to point out that on this website Google Analytics has been extended by the code ?gat._anonymizeIp();? in order to guarantee an anonymized collection of IP addresses (so-called IP-Masking). By activating IP anonymisation, your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide us with further services related to the use of the website and the Internet.
The IP address transmitted by your internet browser within the scope of Google Analytics is not combined with other data from Google.
You can prevent the storage of cookies by adjusting your internet browser settings accordingly. However, we would like to expressly point out that in this case you may not be able to use all functions of this website to their full extent.
You can prevent data collection by Google Analytics by clicking on the following link and downloading the tool offered there: https://tools.google.com/dlpage/gaoptout?hl=de
You can also prevent data collection by Google Analytics by clicking on the following link, which sets an optout cookie that prevents the collection of your data during future visits to this website: Disable Google Analytics.
You can also find more information about Google's privacy policy at the following internet address:
https://support.google.com/analytics/answer/6004245?hl=de
3.4. Social media/plugins
Are not used by us
4. How is the data secured?
The transmission of personal data is exclusively encrypted via an SSL or TLS connection. This applies to messages via our contact function as well as to data concerning your order and payment transactions. Through the encryption your sensitive personal data cannot be intercepted and viewed by unauthorized third parties. You can recognise an encrypted connection by the fact that the address line of the browser begins with ?https://? (and by the lock symbol in the browser line).
The data stored in the systems of our website are secured by passwords and cannot be accessed by unauthorised third parties.
The transmission of data on the Internet, for example when sending an email, is not 100% secure and may in some cases have security gaps.
5. How long is the personal data stored?
How long your personal data is stored by us depends on the respective legal retention period. The commercial and tax law retention periods are 10 years from the end of the calendar year in which the data was collected. After expiry of the periods, the data is regularly deleted, unless it is still required for initiation or contract fulfilment or we have a legitimate interest in continuing the storage.
6. What rights do you have against the data controller?
In the following, we list the rights you have in accordance with the basic data protection regulation (DSGVO), towards the person responsible for data processing. The person responsible is named under point 1 of this data protection declaration. If personal data are processed by you, you are the "data subject" in the sense of the German Regulations, the Datenschutz-Grundverordnung (DSGVO).
6.1. Your right to information in accordance with Article 15 of the German Regulations, the Datenschutz-Grundverordnung (DSGVO).
You may request information from the data controller as to whether personal data relating to you is being processed. If such processing is taking place, you can also request information on the following information:
6.1.1 the purposes for which these personal data are processed
6.1.2 the categories of personal data processed;
6.1.3 the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
6.1.4 the envisaged storage period of the personal data concerning you or, if no specific information can be provided, the criteria for determining the storage period;
6.1.5 the existence of a right of rectification or erasure of personal data concerning you, the existence of a right to have the processing limited by the data controller or a right to object to such processing
6.1.6 the existence of a right of appeal to a supervisory authority (the competent authority is the State Data Protection Commissioner of the Federal State in which We have our registered office - addresses and links can be found here);
6.1.7 all available information about the origin of the data, if the personal data is not collected from the data subject (i.e. you);
6.1.8 the existence of automated decision making, including profiling, in accordance with Art. 22, paras. 1 and 4 FADP; and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing on the data subject.
You have the right to request information as to whether the personal data concerning you are being transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate guarantees pursuant to Art. 46 of the German Regulations, the Datenschutz-Grundverordnung (DSGVO) in connection with the transfer.
6.2. Your right of rectification under Art. 16 of the German Regulations, the Datenschutz-Grundverordnung (DSGVO)
You have the right to obtain from the data controller the rectification and/or integration without delay if the personal data processed concerning you is incorrect or incomplete.
6.3. Your right to deletion in accordance with Art. 17 of the German Regulations, the Datenschutz-Grundverordnung (DSGVO)
You may request the data controller to delete personal data relating to you without delay and the data controller shall be obliged to delete such personal data without delay if one of the following reasons applies:
6.3.1 Obligation to delete
6.3.1.1 The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
6.3.1.2 You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a DPA, and there is no other legal basis for the processing.
6.3.1.3 You object to the processing of the data pursuant to Art. 21 para. 1 DPA and there are no legitimate reasons for processing that take precedence, or you object to the processing pursuant to Art. 21 para. 2 DPA.
6.3.1.4 The personal data concerning you have been processed unlawfully.
6.3.1.5 The deletion of personal data concerning you is necessary to comply with a legal obligation under Union law or the law of the Member States to which the controller is subject.
6.3.1.6 The personal data concerning you has been collected in relation to information society services offered, in accordance with Article 8(1) of the DPA.
6.3.2 Information to third parties
If the data controller has made public the personal data concerning you and is obliged to delete them pursuant to Art. 17 para. 1 FADP, he shall take reasonable measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you, as a data subject, have requested them to delete all links to these personal data or copies or replications of these personal data.
6.3.3 Exceptions
The right of cancellation does not exist insofar as the processing is necessary
6.3.3.1 to exercise the right to freedom of expression and information;
6.3.3.2 to comply with a legal obligation requiring processing under Union or national law to which the data controller is subject or to perform a task carried out in the public interest or in the exercise of official authority vested in the controller
6.3.3.3 for reasons of public interest in the field of public health in accordance with Article 9 paragraph 2 letters h and i and Article 9 paragraph 3 DPA;
6.3.3.4 for archival, scientific or historical research purposes in the public interest or for statistical purposes pursuant to Art. 89 para. 1 DSGVO, insofar as the law referred to in section a) is likely to render impossible or seriously prejudice the attainment of the objectives of such processing, or
6.3.3.5 to assert, exercise or defend legal claims.
6.4. Your right to limit processing in accordance with Article 18 of the German Regulations, the Datenschutz-Grundverordnung (DSGVO) Right to limit processing
You have the right to obtain from the data controller the restriction of the processing if one of the following conditions is met:
6.4.1 if you dispute the accuracy of the personal data concerning you for a period of time which enables the controller to verify the accuracy of the personal data
6.4.2 the processing is unlawful and you refuse to delete the personal data and instead request the restriction of the use of the personal data;
6.4.3 the Controller no longer needs the Personal Data for the purposes of the processing, but you need the Personal Data to assert, exercise or defend legal claims; or
6.4.4 if you have lodged an objection to the processing pursuant to Art. 21 para. 1 DPA and it has not yet been established whether the legitimate reasons of the controller outweigh your reasons.
If the processing of personal data relating to you has been restricted, such data may be processed, with the exception of storage, only with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or on grounds of an important public interest of the Union or of a Member State.
If the restriction on processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.
6.5. Your right to information under Art. 19 of the German Regulations, the Datenschutz-Grundverordnung (DSGVO)
If you have asserted the right to rectify, erase or limit the processing vis-à-vis the data controller, the data controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification, erasure or limitation of processing, unless this proves impossible or involves a disproportionate effort.
You have the right vis-à-vis the controller to be informed of these recipients.
6.6. Your right to data transferability in accordance with Art. 20 of the German Regulations, the Datenschutz-Grundverordnung (DSGVO)
They shall have the right to obtain the personal data concerning them which they have supplied to the controller in a structured, standard and machine-readable format and the right to have such data communicated to another controller without interference by the controller to whom the personal data have been supplied, provided that
6.6.1 the processing is based on a consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant to Article 6(1)(b), and
6.6.2 the processing is carried out by means of automated procedures.
In exercising your right to data transferability, you also have the right to obtain that personal data be transferred directly from one data controller to another, as far as technically feasible.
This right to data transferability does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
The right to data portability shall not affect the rights and freedoms of other persons.
6.7. Your right to revoke the declaration of consent under data protection law
You have the right to revoke your data protection declaration of consent at any time. Revocation of your consent does not affect the legality of the processing that has taken place on the basis of your consent until revocation.
6.8. The automated decision in individual cases including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effect on you or which significantly affects you in a similar way. This shall not apply if the decision
6.8.1 is necessary for the conclusion or performance of a contract between you and the person responsible
6.8.2 is permitted under European Union or national legislation to which the responsible person is subject and such legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests; or
6.8.3 with your express consent.
However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 DSGVO, unless Art. 9 para. 2 lit. a or g DSGVO applies and appropriate measures have been taken to protect rights and freedoms and your legitimate interests.
With regard to the cases referred to in 6.8.1 and 6.8.3, the data controller shall take appropriate measures to safeguard the rights and freedoms and your legitimate interests, which shall include at least the right to obtain the intervention of a person from the controller, to express his point of view and to contest the decision.
6.9. Your right to appeal to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you is in breach of the DPA.
The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 of the German Regulations, the Datenschutz-Grundverordnung (DSGVO).
6.10. RIGHT OF OBJECTION
You have the right to object at any time, for reasons arising from your particular situation, with future effect, to the processing of your personal data pursuant to Article 6 paragraph 1 letter e or f DSGVO, including profiling based on these provisions.
The data controller will no longer process the personal data concerning you unless he can demonstrate compelling reasons for processing which are justified on grounds of protection and which outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing, including profiling, insofar as it is linked to such direct marketing.
If you object to processing for the purposes of direct marketing, the personal data concerning you will no longer be processed for those purposes.
You have the right to opt-out of processing in connection with the use of information society services notwithstanding the Directive 2002/58/EG to exercise your right of objection by means of automated procedures involving technical specifications.